Frequently Asked Questions
- What is VIPTicketsUSA?
We are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual sellers who list tickets on our exchange. The tickets sold through our website are being re-sold (and thus re-priced) by their sellers to reflect current market value.
- Where do the sellers get their tickets?
The sellers listing through our website access tickets for events in various ways. Some sellers purchase tickets through box offices (like other consumers) whereas other sellers access tickets through third-party suppliers and other resellers. Many sellers even belong to special fan clubs and, as a result, have access to presales that the general public does not. Sellers may also have special deals with sports teams, band managers, or event promoters.
- Is my transaction safe?
Our website is completely PCI Compliant and is tested daily for computer/internet security. We also have the latest fraud protection technology installed in our system so as to assure customers a secure buying experience.
- How can I contact you?
You may contact us by phone at (866) 459-9233, or by email at firstname.lastname@example.org
- When will my tickets ship, and how soon will they arrive?
Ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will nevertheless ship your tickets as soon as they receive them in their office. Please note that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Tickets are therefore not guaranteed to ship immediatley, but will definitely get to you before the event itself. You can also always contact your ticket supplier directly if you have any questions or concerns about ticket delivery.
- How are my tickets shipped?
The various sellers who list tickets on our website ship tickets via FedEx due to security and customer service concerns. Tickets, like money, are one-of-a-kind items that can't often be reprinted or replaced if lost in the mail. The speedy and secure delivery provided by FedEx ensures that tickets will arrive promptly after they are shipped.
- Will a signature be needed for my ticket package?
Yes, we generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. You can contact your seller directly if you have concerns about the signature requirement.
- The event is soon and I need a ticket. What can I do?
You can only access tickets the same day of an event if the tickets can be set up for local pickup, will call, or email. "Local pickup" means that you will pick up the tickets at a location local to the venue. "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). "Email" simply means the tickets will be e-mailed to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).
It is crucial to note that the availability of the aforementioned delivery methods is at the discretion of the seller. Some sellers will notate either one or all of the three methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to "Near-Term Special Delivery" (aka: they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery).
You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible near term delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue.
Either way, once you place a near-term order, it's always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process.
- When will I receive my email tickets?
Some sellers may list their tickets have being available for email delivery, but this doesn't mean that tickets can be emailed immediately. Some venues don't electronicize tickets until closer to the event. Some sellers also wait to electronicize tickets until after receiving a ticket order.
- How do I access US event tickets if I'm an international customer?
There are three main ways to access event tickets for US-based events if you're an international customer:
- Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend's house in the US or even a hotel.
- Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.
- Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed).
- Will my seats be together?
All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being (eg) "piggybacked" or "split" above a certain purchase quantity.
- Why are similar tickets different prices?
The tickets listed on our nationwide exchange are all being listed by different sellers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might well be valued differently by their sellers. One seller may price tickets at $50 each and another may price similar tickets at $65 each. It's therefore wisest for customers to buy tickets according to stated location rather than price.
- Why can't I purchase a certain quantity of tickets?
Sellers prefer to list tickets at least in pairs so as to increase the chance that they'll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell and so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.
- Why aren't seat numbers listed for the tickets?
Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.
- What is Zone Seating?
Zone seating is a recent introduction in the secondary ticket market that borrows entertainment trends from Europe. The seating itself involves venues being geographically demarcated into various chunks according to some visual model. The chunks concerned are often dubbed "Zones" and randomly drawn and marked with varying creativity. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Event-goers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)
- Why is there someone else's name on my ticket?
The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.
- What happens if my tickets are lost or stolen?
Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers could nevertheless try contacting their seller to see if it is possibly to re-access or re-print lost tickets.
- What is an E-Ticket?
E-Tickets are printed on regular paper. These paper tickets will have a barcode and will be valid for entry into an event.
- What is a Paperless Ticket?
Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for venue entry. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase.
- What is a Flash Ticket?
Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. (Customer should contact their seller directly with any additional questions about flash ticketing.)
- Why is the price on my tickets different than what I paid?
The numerous sellers who list tickets through our website are re-selling tickets to popular entertainment events. This means that they are also re-pricing the tickets concerned based on their perception of an event's popularity.
The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.
The basic purpose of the resale market itself is to keep tickets on the market longer than they'd normally be available. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks before the event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets. The overall idea is to make ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.
- Do I have to pay sales tax?
Taxes on tickets actually vary substantially from state-to-state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan, and Canada.)
- Why was I charged immediately for my ticket purchase?
The sellers who list tickets with us usually charge customers automatically when an order is placed so as to reserve your place in line for tickets (since sellers often receive numerous orders simultaneously). Ticketing is a dynamic business (prices rising and falling all the time) so it's important to claim your ticket early at the price set at the time of the purchase.
- Are ticket orders charged in US dollars?
Almost all ticket orders placed through our website are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through our website.
- What happens if an event is postponed?
Postponed events mean that the event tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase. This is even true in those rare cases when primary sources may offer refunds for postponed events. Please also note that event cancellations are considered postponements until cancellation is officially announced.
- What if the event is cancelled?
Cancelled events (including never-played sporting events) entitle customers to a full refund (minus shipping) of their order total. Customers should contact their ticket seller directly for further information about any proposed refund. (Ticket sellers are the ones who charge customer credit cards and thus are responsible for refunds.) Please note that some sellers may require customers to return any provided tickets before a refund is issued.
- Can I cancel an order after it is placed?
The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The all-sales-are-final policy is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (aka: they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return.